Refund policy
Exchange / Return Policy
Our return policy does NOT allow for any refunds. Our return policy offers an exchange. The policy requires the exchange to be initiated by the customer within 7 days of the order being delivered (date of tracking delivery). The return ship date on the package must be within the first 7 days of the original order being delivered. Please note, the 7 day return policy starts when the order is delivered, not when the package is opened. We will gladly offer a store credit once the merchandise has been inspected and the exchange has met our return policy. If 7 days has gone by since the order was delivered, and the return hasn’t been initiated, unfortunately we can’t offer you a return. After 7 days all purchases are final. If merchandise is returned after the policy has expired there will be no credit given and the customer will be responsible for re-shipping the merchandise back.
To be eligible for a store credit, the item(s) must be unused with our original tickets attached (including hangtags) to the garment and in the same condition that you received it. The return must also be in the original packaging as it was delivered and the original receipt must be included in the return packaging.
** Please note ** We do not accept returns on merchandise that has been soiled, washed, worn, snagged, or damaged in any way. The merchandise has to be in the SAME condition it was received.
Shipping costs are non-refundable.
Non-returnable / Non-exchangeable items:
- Gift cards
- ALL Sale Merchandise, intimates, bodysuits, formal dresses, and home décor.
Returns (if eligible based on policy)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your store credit based on our policy.
If you are approved, then your store credit will be processed. Store credits are sent in the form of an electronic gift card that will be emailed to the email address on your Weezie D. account.
(BOGO) promotions Returns
When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item. The promotion is only valid with the sale of a full priced item. If the Full Priced Item is returned the sale is revoked and the adjustments to the return will be made with only the appropriate credits applied.
Price Adjustments
Weezie D. does not offer price adjustments.
Sale / Discount Codes / Special Promos / Pop-Up Discounts
Unless otherwise stated in the sale, discounts cannot be combined.
Shipping
If your return fits our return policy please email us at info@weezied.com to notify us of the return for store credit. To return product based on the policies above, you should mail your product with receipt to:
Weezie D.
333 Mamaroneck Avenue
Suite #455
White Plains, NY 10605 United States
Customers are responsible for paying shipping costs for the return of item(s). If you receive a store credit the cost of the original shipping will be deducted from your credit.
Please consider using a trackable shipping service and or purchasing shipping insurance for returns. We are not responsible for lost or undeliverable returned merchandise. We don’t guarantee that we will receive your returned item.
Additional Shipping Policies
Change of Address
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we do not update billing or shipping addresses. Please contact us at info@weezied.com for any questions or concerns.
Unverified Addresses
Should we have problems verifying your address using various shipping couriers tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city. Please contact us at info@weezied.com for any questions or concerns.
Return to Sender
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
Tracking info shows delivered, however you don’t have your order. What are next steps?
Please contact your local USPS, UPS, FEDEX post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS/FEDEX. We will not replace UPS/USPS/FEDEX confirming package(s) delivery.
Order Changes / Cancellations
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
